Refund Policy

H&H Aesthetic Medicine are wanting your experience to be of quality and reassurance that’s why we offer our customers refund and exchange opportunities in store and online. Please review our returns and exchanged policies below for hhaestheticmedicine.com.au and in-store purchases.

Online: H&H Aesthetic offer customers product refunds within a 30-day period of initial purchase in situations where any damaged, faulty goods have been provided or change of mind. Customers enquiring about returns must contact our clinic at contact@hhaesthticmedicine.com.

Once approved the item must be sent back in the same condition as when received, unopen, unused, with tags and in original packaging. Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our clinic and in all circumstances a proof of purchase is required. In special circumstances where products have been opened additional information may be required.

H&H Aesthetic Medicine reserves the right to refuse a refund, exchange or credit voucher and upon inspection of the product will contact you in 48 hours with the outcome of inspection.

Note: We do not however, provide refunds for any used, soiled and damaged products unless accompanied by a medical certificate. Certain types of items cannot be returned. Such as, customised products and perishable goods.

In-store: H&H Aesthetic offer customers product refunds within a 14-day period of initial purchase in situations where any damaged, faulty goods have been provided or change of mind. Goods must be pre-purchased from H&H Aesthetic, returned to our clinic and in all circumstances a proof of purchase required. In special circumstances where products have been opened additional information may be required. H&H Aesthetic Medicine reserves the right to refuse a refund, exchange or credit voucher.

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